FAQ & user manuals

No. An organization can buy training, invite employees, assign course seats, monitor results, appoint its Head of Training and use company training-time integrations without an academy. It can also buy from another academy. Create your own academy only when you want to operate your own branded training, content, instructors, programmes or client sales.

An active administrator of an approved organization signs in with MFA and opens Academies > Create a private academy. Select Operating company, enter Academy name and URL name, then create it. The creator becomes its academy administrator without changing their global role. It starts private with public sales disabled; creation does not automatically bill a subscription.

Check that you have an active organization administrator membership in an approved active company and that MFA is complete. Academy staff permission alone is not enough. Ask the company Primary Administrator to check your membership. Platform status alone does not add a company to the creation form.

Yes. The provider requests a client relationship and your company administrator accepts it in Academies. The provider grants the intended course licences and arranges the order or code. After payment and seat allocation, your company can assign its learners. A relationship alone does not give unlimited course access.

No. Company memberships, global roles and academy staff permissions are separate. Academy administrators grant scoped ADMIN, AUTHOR, REVIEWER, PUBLISHER and INSTRUCTOR roles. Course collaborators can have explicit permissions, and instructors also need the relevant course or cohort assignment. One account can hold several responsibilities.

No. Existing company memberships, platform orders, assignments and certificates remain in their existing scope. You can add an academy later and configure its content, client licences and sales separately. A broader legacy-content migration is a technical-operator task, followed by draft review.

An organization administrator opens the provider academy > Company training, selects the company programme seat pool and uses Assign a programme seat. Choose the matching cohort when required. The learner follows My learning and uses Check completion & certificate when the published requirements are met. A programme seat is separate from a standalone course seat.

Assignment reserves it. Starting study, booking a session or recording practical work can consume it. Cancellation before use returns a reservation; after use it does not restore a consumed seat. An explicit transfer to a newer programme revision requires a reason, starts fresh progress and retains the earlier record.

No. Practice uses its own question purpose and can show feedback after submission. It does not consume a formal assessment attempt, satisfy the formal pass requirement or issue a completion certificate. Use the separate formal assessment when the course requirements allow it.

Learners book eligible sessions through My learning. After delivery, assigned instructors use Instructor desk to record attendance, observed and accepted minutes, practical criteria and evidence. Booking is not attendance. Corrections retain history and can affect programme awards or certificate status.

Academy staff can create offers, corporate invoice orders and access codes, then confirm exact-amount receipts after verification. The academy issues tax invoices through its accounting process. Its current commerce uses invoice payment; platform Stripe does not automatically enable academy card checkout. Codes are shown in full only when created.

Its approved template chooses the authority. Client-organization authority uses the company Head of Training and leaves personal certificates blank for later organization acceptance. Academy authority uses the academy's explicitly configured authorized signer. Issued certificates retain their original signing details; Eurolearn is the platform, not the default signatory.

Yes, branding and contact settings are in Academy administration. A custom domain also needs ownership verification plus DNS routing and HTTPS setup by the technical operator. A custom sender needs operator verification and working mail delivery. Saving a setting does not prove that domain or email service is live.

Yes. Use Open paginated bank for up to 10,000 questions in a course version. Each import remains limited to 200 rows and 1 MB, so preview and append repeated batches. Keep formal and practice purpose separate and make sure the formal bank satisfies the assessment blueprint.

Yes, while your course access is active. Open My courses, select the course (use Completed if needed), then choose a file in Course PDFs. Expiry, revoked access or leaving the assigning company stops further downloads, including from old links. Downloading does not complete a lesson or start the training timer. Copies already saved on your device remain there.

The catalogue lists available courses. Learning access requires an active assignment or a paid individual order that has been activated. For company training, check invitation acceptance, active membership and assignment with the company administrator. Also check the course's access period.

Required lessons may be incomplete, access may have expired, or the permitted attempts may be exhausted. Check the learning-room message. An extra attempt must be granted by the administrator allowed by that course's policy; refreshing the page or opening another account does not reset attempts.

No. A timed assessment continues to its deadline. Use the displayed controls to save and submit, and allow enough uninterrupted time before starting. If the connection fails, return promptly and check the attempt's actual server status.

Release policy can transfer unfinished ordinary course assignments to fresh progress or let learners finish their assigned version. Earlier attempts and certificates remain recorded. Academy programme components stay pinned until an explicit programme transfer, which starts fresh progress and preserves the previous record.

Ordinary company certificates and academy templates using client-organization authority use the company Head of Training. Configure the authorized name and signature in Team & training > Head of Training with MFA. An academy may explicitly choose academy authority and its own authorized signer. Eurolearn is not the default responsible training person.

Check required completion and certificate status. Missing Head of Training details can hold client-signed company certificates; ask your administrator to finish setup. Ordinary course requests are processed after setup. For academy programmes, use Check completion & certificate again once required work and signing details are complete.

Personal training under client-organization signing leaves the responsible name and signature blank for later organization acceptance. Academy-authority templates instead use the configured academy signatory. Check the issuer and signing policy; a certificate and an employer's recognition decision are separate.

Open My certificates after completing the required work. For a programme, first use Check completion & certificate in the academy. Report an error to the issuing provider with the certificate reference. Corrections use replacement or revocation and preserve the original evidence; do not edit the PDF yourself.

Use your own email and password on the Eurolearn sign-in page. Use the password-reset option if you have forgotten the password. If a company invited you, follow the invitation link with the intended email address. If a reset message does not arrive, check spam and contact your established Eurolearn contact; email delivery depends on the installation's mail setup.

Organization administration, academy staff and privileged authoring or platform actions require MFA. Configure your authenticator in Account security and keep recovery codes privately. An ordinary account can still need MFA when it has scoped academy staff permissions.

Log out is available in the top bar and at the bottom of the sidebar. The sidebar scrolls on smaller screens. On a phone, use the menu button to open navigation. Finish any open training-time session separately before logging out.

Use every guide matching your responsibilities. Organization administrators manage company people and training; academy administrators and instructors use the academy guide; content editors also use Course creator. These permissions can coexist with a learner account. The help page recommends guides from both global and scoped academy roles.

Ask your organization administrator about people, assignments, crew codes or reviewed training time. Contact the academy for its orders, sessions, practical work and certificates. Use your Eurolearn contact for platform orders or account/service problems. Include the company, academy and record reference, time and visible error; keep credentials and card details private.

Assignment reserves a course-specific seat. Starting learning consumes it. Cancelling an unstarted assignment returns the reservation; a consumed seat is not returned by simply removing a member. Review Course seats before assigning a group.

Group assignment is saved together. A seat shortage, invalid recipient or existing active assignment can prevent the whole group from being assigned. Correct the reported cause and retry. Department and position assignment applies to current recipients; it does not automatically assign future joiners.

The Primary Administrator is a company administrator with the company's primary responsibility and the permitted role/handoff controls. It is not a global platform role. When a company request is approved, the requester becomes its Primary Administrator. Other administrators may not see the same membership-management controls.

CSV, XLSX and PDF exports are prepared as jobs. Downloads are access-checked and expire after 24 hours. Request a fresh report and confirm that you still administer the selected company. A company report includes that organization's assigned training, not all personal or other-company training of its members.

Open Profile > Company crew codes. Enter the existing code used by each company and choose Save crew code. Exactly three letters are required and are saved in uppercase. Codes must be unique among active members of that company. Administrators can correct or clear them under Team & training > People > Edit.

No. In a company-assigned learning room, choose Start training session, then Finish / take a break when stopping. Only one session can be open across your courses and companies. Completing a lesson, closing the browser or logging out does not finish it. Check My training time and explain any timing error to your company administrator.

Finished observations must be reviewed and approved by the company before export. Check the company and review status under Team & training > Training time. Correction inputs use UTC; displayed summaries use the viewing browser's local timezone. A contact gap is a review flag, not an automatically calculated break.

No. A key reads reviewed training records only for its own company's assignments. Personal training, unreviewed observations and another company's assignments are outside that scope. Historical records remain available to the original company after a member leaves; the feed is not limited to currently active crew.

As a company administrator with verified MFA, select the company and open Team & training > Integrations. Enter a Connection name, choose Create API key and store it securely immediately; it is shown only once. Keys expire after 90 days and can be revoked. Creating a key does not create a direct FL3XX or Leon connection.

No. Confirm the code against the correct company's roster, and retain stable company/membership identifiers in the integration. Codes can be reused when people leave, and old reviewed records keep their earlier code snapshot. Direct FL3XX/Leon adapters still require vendor access, mapping and testing. Eurolearn does not calculate flight-time limitations.

Yes. Eurolearn platform orders use invoices and bank transfer by default, with optional Stripe checkout when enabled. Academy sellers also have their own invoice workflow and accounting instructions. Use the seller and reference on the correct order; an order is activated only after verified payment.

For Eurolearn platform orders, Pay online appears only when Stripe is configured and the invoice is eligible for checkout. Academy sellers currently use their separate invoice-payment workflow; platform Stripe setup does not automatically enable academy card payments.

Do not pay again until the first outcome is checked. Returning from Stripe does not confirm payment. Use Refresh payment status. If switching to bank transfer, use Close checkout for bank transfer and wait for confirmation. If funds were received but access needs review, contact Eurolearn with the order reference.

Download the Excel template from the draft Question bank, complete it and preview the import. Each XLSX or CSV batch permits up to 200 rows and 1 MB. A small inline import is saved with Save draft. For larger banks, use Open paginated bank, stage the preview, choose formal or practice purpose and Append batch. Repeated batches support up to 10,000 questions per version.

No. Three or four choices are valid for question types that use choices. Leave unused option cells empty. SINGLE, MULTIPLE and ORDERING require at least two options; TRUE_FALSE leaves them empty. MATCHING uses correct pairs in the option cells and leaves Correct answer empty. Follow the template's Instructions sheet.

Only a user with the required publishing permission can publish an eligible approved version. Ordinary author permission alone is insufficient. Academy roles and explicit course-collaborator permissions can grant review or publication within their scope. Publishing does not buy seats or enroll learners.

Not yet. Vimeo identifiers can be stored in drafts, but verified playback/completion is still pending. Video drafts cannot currently be submitted. A video preview or saved identifier is not evidence that a learner completed the content.

The current frontend has no general global-role editor. Coordinate a verified role-change request with the technical maintainer through your approved process. Company membership roles and Primary Administrator handover are separate company controls.

Appoint the responsible training postholder, assess the provider and map each proposed CBT element to the approved syllabus. Amend responsibilities, providers, supervision, assessment, failure handling and records; cross-reference OM-A duty procedures. Obtain required authority approval before operational use.

No. The operator remains responsible for its programme and crew competence. Eurolearn records course completion; the operator verifies any additional practical training and checking and makes the acceptance decision. CAT flight-crew programmes require competent-authority approval under ORO.FC.145(c).

Do not assume that it can. Map theoretical objectives separately from practical skills, equipment familiarization and required instructor-led checking. The approved programme and applicable crew requirements determine what can be delivered online; a PDF, video or online test alone does not cover every requirement.

No. The setting supplies the organization’s responsible name and signature to issued certificates. It does not nominate a regulatory postholder, prove live supervision or record approval of each individual completion. Document the operator’s acceptance process separately.

For each element record the rule/OM reference, objectives, audience, aircraft/operation, prerequisites, course/version, language, delivery mix, duration, recurrence, instructor support, identity controls, assessment standards, retakes, remediation, evidence and acceptance owner. Set values from the approved programme, not from a generic example.

Operator-assigned e-learning is duty under EASA guidance. Scheduling must allocate and notify training time and reconcile it with other duties and rest. Eurolearn observations need company review; offline reading also needs the company process. The API exports reviewed intervals, not a complete FTL calculation or an automatic FL3XX/Leon connection.

No. Keep the relevant syllabus/version, assessment evidence, supplementary checks, acceptance and validity records in the operator’s designated system. Agree export, retention, restricted access and recovery with TTA. Ending course PDF access does not erase historical training evidence.

Assess syllabus differences, recognition conditions and records migration through the operator’s change process. Coordinate publication with TTA: unfinished learners can move to a new version and fresh progress. Do not assume an existing certificate is automatically transferable to a new operator or provider.

Use them as drafting prompts. Complete the operator-specific references, roles, syllabus matrix, records and duty procedures, and obtain the necessary internal and authority approvals. The guide is not an approved OM-D amendment and does not imply EASA approval of Eurolearn.

Eurolearn is operated by TTA s. r. o., company ID 56573359, tax ID 2122345918, Kvetná ulica 244/12, 930 41 Kvetoslavov, Slovakia. TTA is not VAT registered. Contact info@ttaservices.net or +421 917 753 910.

Business & legal information contains the prepared terms, privacy and cookies notices, withdrawal/complaints information and an organization data-processing agreement. They are marked as review copies while production approval and launch arrangements are pending. The existing development account notices still apply to testing.